Refund policy

Last Updated: August 28, 2026

At Bathora, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms outlined below.

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item should generally be in the same condition in which you received it, unused or reasonably inspected, with its original packaging and accessories where applicable. You should also retain your receipt, order confirmation, or other proof of purchase.

To begin a return, please contact us at:

Email: support@bathora.cfd

Please include your order number, the item you would like to return, and the reason for your request. Our customer support team will provide return instructions where applicable.

Please do not send products to our business address without first contacting us and receiving return instructions. Unauthorized returns may not be accepted or processed.

Free Returns

Eligible returns requested within the 30-day return period are free of return shipping charges to the customer.

When a return is approved, we will provide the appropriate return instructions. Depending on your location and circumstances, this may include a prepaid return shipping label or another return method arranged by our customer service team.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if your item arrives damaged, defective, or different from what you ordered.

To help us resolve the issue efficiently, we may ask you to provide:

Your order number
A description of the problem
Clear photographs or other reasonable evidence of the affected product and packaging

Once the issue has been reviewed, we will provide an appropriate solution, which may include a replacement, return, or refund.

Non-Returnable Items

Certain products may not be eligible for return where required for health, hygiene, safety, or legal reasons after they have been opened or used.

Items that have been intentionally damaged, substantially altered, misused, or returned in a condition materially different from how they were received may also be ineligible for a refund, except where applicable consumer law provides otherwise.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different item, please contact our customer support team. Depending on availability and the circumstances of your order, we will advise you of the available exchange or return options.

Refunds

Once an eligible return has been received and inspected, or once we have otherwise approved your refund, we will notify you.

Approved refunds will generally be issued to the original payment method used for the purchase.

After a refund has been processed by us, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at support@bathora.cfd.

We cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun. If your order has already been dispatched, you may request a return after receiving it in accordance with this policy.